What to expect
In this session, you’ll learn directly from the teams behind Zendesk App Builder and Custom Objects and see how they expand platform capabilities to support unique workflows and enhance the way you integrate and automate within Zendesk.
- Build no-code, AI-powered apps with ease
Discover how App Builder enables admins and developers alike to create powerful, context-aware apps with simple natural language prompts. - Integrate and automate using Custom Objects
Explore how Custom Objects enable richer, more extensible workflows—from triggers that automate unique processes to templates that simplify data modeling—empowering agents and admins with tailored service experiences. - Drive adoption and real impact
Learn best practices for launching apps and implementing workflows using custom objects that boost productivity, reduce developer reliance, and speed resolution. - Live demo and Q&A
Watch App Builder and custom objects in action and get your questions answered by the product team.
What to expect
During this session, you will learn:
- Why now is the time to prioritize true resolution over traditional efficiency metrics
- Real-world insights from a Zendesk product expert on how agentic AI is transforming customer service operations
- What it takes to design a resolution-first organization by aligning people, processes, and AI tools.
What to expect
During this session, you will learn:
- Why now is the time to prioritize true resolution over traditional efficiency metrics
- Real-world insights from a Zendesk product expert on how agentic AI is transforming customer service operations
- What it takes to design a resolution-first organization by aligning people, processes, and AI tools.
Speakers
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Ashwin RajuPrincipal Product ManagerZendesk
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Valerie TsaiSr Product Marketing SpecialistZendesk
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Jennifer YimSr Product ManagerZendesk
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Josie ChenAssociate Product Marketing SpecialistZendesk
