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What to expect

Discover

Preview AI innovations driving the future of customer experience.

Get inspired

Hear emerging trends from AI and CX visionaries.

Connect

Gain insights from top industry leaders in the Asia Pacific region.

Agenda

Drive real resolutions with Zendesk AI Agents

Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions. Explore product walkthroughs of our latest AI innovations, hear best practices, and learn from local leaders who are embracing the change.
How to stay ahead with human-centric AI

AI is revolutionizing the customer experience, making it more personalized, human, and connected than ever before. In this dynamic panel discussion, we’ll explore the hottest trends and breakthrough strategies redefining CX in the age of AI. Learn how some of our most innovative customers including CASETiFY, Luxury Escapes, and Sealy Posturepedic are using AI to elevate satisfaction, drive loyalty, and build lasting customer relationships.

Speakers

Kellie Hackney

RVP Australia & New Zealand, Zendesk
Michael Chen

Head of Digital & CX, Sealy Posturepedic
Shay Hamama

Chief Technology Officer, Luxury Escapes
Terence Fung

Engineering Director, CASETiFY

Showcase Sydney 2025

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Speakers

Kellie Hackney

RVP Australia & New Zealand, Zendesk

Michael Chen

Head of Digital & CX, Sealy Posturepedic

Shay Hamama

Chief Technology Officer, Luxury Escapes

Terence Fung

Engineering Director, CASETiFY

Register to watch the event

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