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zendesk industry insights | media & entertainment
Turning High-Stakes Surges into Successes
July 9th | 9 AM PT / 12 PM ET
45 minutes | Virtual

The CX scorecard is being rewritten. Master the metrics that protect your brand.

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What to expect:

Resolution, surge readiness, and trust are the new measures of leadership. 

Led by Media and Entertainment experts, this session unpacks:

  • The three categories defining the new scorecard: surge performance, audience loyalty, and resolution quality.
  • What the right human-to-AI ratio looks like under pressuren.
  • A 6-point AI readiness checklist to benchmark where your data and automation stand today.

A live Q&A with the practitioners leading the shift.

  • Cem Oz
    Enterprise Account Executive, Gem Zendesk
  • Mike Waggoner
    Senior Principal Customer Success Manager, Zendesk
  • Sean FitzGerald
    Senior Principal Customer Success Manager, Zendesk
How can we help Contact us.
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Turning High-Stakes Surges into Successes
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Industry Insights: Turning High-Stakes Surges into Successes