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ZENDESK DEEP DIVE
Mastering ITAM workflows in Zendesk
July 2 | Virtual | 10 AM PT / 1 PM ET
60 minutes

You can now manage IT assets right inside your service desk. Now learn how to make the most of Zendesk IT asset management. Discover how to set up, sync, and scale your workflows for full asset visibility and faster resolutions.

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What to expect
If you’re still using spreadsheets to manage devices, it’s probably out of date already. Tracking inventory in a separate tool means your IT team is losing valuable time. Luckily, with Zendesk ITAM, you can put those manual processes behind you. By bringing complete asset visibility directly into your service desk, you unlock faster fixes, lower operational costs, and far fewer surprises.

In this session, you’ll learn how to:

  • Put inventory sync on autopilot: Seamlessly integrate with Jamf and Intune to ensure your data stays accurate.

  • Connect assets to your Service Catalog: Build asset-aware request forms that give your team immediate device context, so they never have to ask "what laptop are you using?" again.

  • Automate IT tasks and actions: Set up and execute remote actions locking and erasing devices without leaving the Zendesk workspace.

  • Ask your asset data anything: Use the latest AI-powered Analyst Copilot and pre-built dashboards to spot device trends, build reports in a snap, and manage lifecycles smarter.

See all of these features in action and get your questions answered by the product team during our live demo and Q&A.

  • Greg Holevas
    Principal Product Manager, Zendesk
  • Louis Leung
    Senior Product Marketing Manager, Zendesk
  • Katya Voropaieva
    Principal Product Manager, Zendesk
  • Josie Chen
    Associate Product Marketing Specialist, Zendesk
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Mastering ITAM workflows in Zendesk
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Deep Dive: Mastering ITAM workflows in Zendesk