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ZENDESK DEEP DIVE
AI-powered excellence from ring to resolution
Virtual | On-demand

Transforming customer service with human-like voice AI and AI quality metrics.

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What to expect

In this session, you’ll get to:

  • Explore how Voice AI Agents are designed to fully resolve issues or intelligently route customers using rich context.

  • Learn how Zendesk Contact Center brings voice, digital channels, customer data, and AI into one native workspace.

  • Discover how an AI-powered quality metric analyzes service quality and customer experience insights across 100% of interactions.

See all of these features in action and get your questions answered by the product team during our live demo and Q&A.

  • Bailey Backal
    Senior Product Marketing Manager, Contact Center • Platform & Solutions Mktg, Zendesk
  • Lilith Shoemaker
    Product Marketing Manager • Platform & Solutions Mktg, Zendesk
  • Triin Ilves
    Senior Product Marketing Specialist • Platform & Solutions Mktg, Zendesk
  • Danielle Jorgensen
    Senior Sales Product Specialist, Zendesk
  • Zac O'Neill
    WEM Success Specialist, Zendesk
  • Mathew Costianes
    Senior Sales Engineer, Zendesk
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Introducing Building AI-Ready knowledge
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