Home

DIGITAL EVENT February 11 | 10:00 am gmt

In this one-hour digital event on February 11 at 10 AM GMT / 11 AM CET, learn the five key trends shaping CX, plus hear from guest speakers and AI experts on how to turn them into practical next steps.

Can't make it? Register to receive the recording.

This event will run in English with subtitles in: FR, DE, IT, ES, NL.

Ayesha Khanna
AI expert, Co-Founder &
CEO of Addo
Jesse Moore Perrin
Head of Customer Care & Operations
BritBox
Steve Hopkins
SVP Customer Experience
Cyncly

Join us to unlock the insights you need to lead in 2026

Hear from Dr. Ayesha Khanna on AI and contextual intelligence—and their impact on CX  and business strategy.

Discover the five trends shaping the future of CX, plus how to gain a competitive edge with next-generation AI solutions.

Gain insights from CX leaders who’ve unlocked faster resolutions and richer customer interactions with AI.

Walk away with practical next steps you can put into action right away.

Get your questions answered by our live panel of Zendesk and CX experts.

You’ll hear how AI and contextual intelligence are transforming customer expectations—and what you can do to stay ahead

Thought leadership speaker

Dr. Ayesha Khanna

CEO of Addo AI

AI entrepreneur, advisor, and author Dr. Ayesha Khanna is a global leader and visionary on the future of AI in business. Now, she joins CX Trends 2026 to share her unique insights on AI and contextual intelligence—unveiling the keys to driving customer experience and business strategy in 2026 and beyond.

Full speaker lineup

Jesse Moore Perrin

Head of Customer Care & Operations, BritBox
Steve Hopkins

SVP Customer Experience, Cyncly
Sarah Gavin

SVP Communications, Zendesk
Candace Marshall

VP Product Marketing, AI and Automation, Zendesk

By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.