On-demand recordings available now Our CX Trends event shows how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

Go further with intelligent CX

Hosted by Katie King, Author & AI Influencer, this online event will dive into the top trends from this year’s CX Trends report. You’ll hear from thought leader Cassie Kozyrkov, CEO at Data Scientific, and Ted van DongenCX, CIO at VidaXL. 

Learn how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

This event is in English, with language translation available in German.

The Agenda

Set a 75 minute block in your calendar, then journey with us into the future of CX.

  • 10:00 GMT | 11:00 CET

    Welcome to CX Trends 2024

    We’ll hear from Matthias Goehler, CTO EMEA, Zendesk, on what to expect from our CX Trends 2024 report this year.

  • 10:10 GMT | 11:10 CET

    Innovations and challenges shaping CX in 2024

    Thoughts from Cassie Kozyrkov, CEO at Data Scientific, on what the future of AI means for businesses.

  • 10:20 GMT | 11:20 CET

    CX Trends panel discussion

    Welcoming a panel of Zendesk customers, including vidaXL’s CIO, to discuss and analyse the key report themes; from AI to next generation to immersive experiences.

  • 10:45 GMT | 11:45 CET

    Ask the Experts

    Get your questions answered live by our panel of Zendesk and CX experts.

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THOUGHT LEADERSHIP SPEAKER

Cassie Kozyrkov

CEO at Data Scientific

For years, Cassie was the force behind the practice of Decision Intelligence at Google. Over her career, she has trained over 20,000 Googlers in machine learning, statistics, and data-driven decision-making.

Meet our speakers
  • Katie King

    Katie King

    MBA, AI Influencer

  • Matthias Goehler

    Matthias Goehler

    CTO EMEA, Zendesk

  • Katalin Fritz

    Katalin Fritz

    Chief Customer and People Officer, Marley Spoon

  • Ted van Dongen

    Ted van Dongen

    CIO, vidaXL

  • Leonardo Sias

    Leonardo Sias

    Product Owner, Eurail

  • Martine Niermans

    Martine Niermans

    Director of Customer Success, Zendesk

  • Callum O’Riordan

    Callum O’Riordan

    Customer Success Manager, Zendesk

  • Rebekka Fischer

    Rebekka Fischer

    Customer Success Manager, Zendesk

  • Stephen O’Leary

    Stephen O’Leary

    Customer Success Manager, Zendesk

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The CX Trends 2024 report

Ten trends. Three innovative areas. One report. Stay ahead of the curve with exclusive insights into 2024 trends—straight from the source.

Get the report
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Zendesk CX Trends - EMEA
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