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DIGITAL EVENT On-Demand
Watch now
Our research is clear: 83% of consumers believe customer experience should be far better than it is today.

Tune in to our CX Trends digital event on-demand to explore the five key trends shaping the future of CX and hear from Dr. Ayesha Khanna, Co-Founder and CEO of ADDO AI, on AI, contextual intelligence, and their impact on CX and business strategy. Plus, gain real-world insights from CX leaders.
Watch now
  • Ayesha Khanna
    AI expert, Co-Founder &
    CEO of Addo
  • Sarah Gavin
    SVP Communications
    Zendesk
  • Dave Giblin
    Head of Customer Success, APAC
    Zendesk
Watch to unlock the insights you need to lead in 2026
Hear from Dr. Ayesha Khanna on AI and contextual intelligence—and their impact on CX 
and business strategy.
Discover the five trends shaping the future of CX, plus how to gain a competitive edge with next-generation AI solutions.
Gain insights from CX leaders who’ve unlocked faster resolutions and richer customer interactions with AI.
Walk away with practical next steps you can put into action right away.
Get your questions answered by our live panel of Zendesk and CX experts.
You’ll hear how AI and contextual intelligence are transforming customer expectations—and what you can do to stay ahead
Thought leadership speaker
Dr. Ayesha Khanna
CEO of Addo AI
AI entrepreneur, advisor, and author Dr. Ayesha Khanna is a global leader and visionary on the future of AI in business. Now, she joins CX Trends 2026 to share her unique insights on AI and contextual intelligence—unveiling the keys to driving customer experience and business strategy in 2026 and beyond.
Speaker lineup
  • Dr. Ayesha Khanna
    CEO of Addo AI
  • Sarah Gavin
    SVP Communications at Zendesk
  • Dave Giblin
    Head of Customer Success, APAC
    Zendesk
  • Eric Chuah
    Head of Customer Success at Maneuver Marketing
  • Connor Chin
    Customer Service Manager at SolaX Power Network Technology
  • Johnathan Mok
    Customer Experience Lead at Sleek
  • Michelle Jarret
    Solutions Consultant at Zendesk
  • Julian Takano
    Senior Manager Solutions Consulting at Zendesk

Got questions? Send an email to virtualevents@zendesk.com

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