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CX Trends
Digital
2025
Transform your CX with human-centric AI
JANUARY 23 | 10:30 AM IST / 1:00 PM SGT / 4:00 PM AEDT
78% of CX leaders agree that AI is driving the biggest transformation to CX in the past 50 years. During this digital event , you’ll learn the five trends shaping the future of CX, and how CX leaders are setting themselves apart by harnessing the full potential of AI.
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Nicholas Thompson
CEO
The Atlantic
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Nicholas Thompson
CEO
The Atlantic
Lauren Adam
VP Marketing APAC
Zendesk
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speaker img
Nicholas Thompson
CEO
The Atlantic
speaker img
Lauren Adam
VP Marketing APAC
Zendesk
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Gijs Verheijke
Director of Customer Experience
Carousell
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Nicholas Thompson
CEO
The Atlantic
speaker img
Lauren Adam
VP Marketing APAC
Zendesk
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Gijs Verheijke
Director of Customer Experience
Carousell
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Sandeep Jindal
SVP, Customer Experience
Miko
What to expect
Join us to hear from industry experts and Zendesk customers on the bold moves they’re making with AI. Plus, we’ll reveal what more than 10,000 business leaders and consumers told us about their aspirations—and expectations—for AI in 2025.

The event is in English with translations available in Bahasa Indonesia, Korean and Simplified Chinese.
  • 01
    Hear from Nicholas Thompson, CEO of The Atlantic, on the emerging AI trends that will give you the advantage
  • 02
    Discover the five trends shaping the future of CX, plus how to adopt and integrate human-centric AI into your CX strategy
  • 03
    Gain insights from CX trendsetters who’ve transformed their CX with AI solutions
  • 04
    Get your questions answered by our live panel of Zendesk and CX experts
leadership speaker
thought leadership speaker
Nicholas Thompson
CEO of The Atlantic
For years, media executive and tech journalist Nicholas Thompson has distilled his insights on the intersection of humanity and technology. Now, he’s sharing his unique perspective on the most compelling AI trends of 2025—and how to take advantage of them.
Speakers
CX Trends 2025 report
Discover the five key trends shaping AI-powered CX. With insights on how early adopters reported a 128% higher ROI on their AI investments, our report will give you the advantage in 2025, and beyond.
Get the report
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