On-demand recordings available now

Our CX Trends event shows how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

Go further with intelligent CX

Our 2024 report highlights the ten trends CX leaders must understand in order to deliver intelligent CX. 

During our event, you’ll learn how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

This event is in English, and language translation will be available in Bahasa Indonesia, Korean and Mandarin.

The Agenda

Set a 75 minute block in your calendar, then journey with us into the future of CX.

  • Welcome to CX Trends 2024

    Welcome to the show and hear what’s coming up.

  • Optimising big decisions

    Thoughts from Cassie Kozyrkov, CEO at Data Scientific, on what the future of AI means for businesses.

  • CX Trends panel discussion

    Market analysis of report themes from AI to next generation to immersive experiences, featuring some of our biggest brands from the region–Accor Plus and foodpanda.

  • Ask the Experts

    Get your questions answered live by our panel of Zendesk and CX experts.

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THOUGHT LEADERSHIP SPEAKER

Cassie Kozyrkov

CEO at Data Scientific

For years, Cassie was the force behind the practice of Decision Intelligence at Google. Over her career, she has trained over 20,000 Googlers in machine learning, statistics, and data-driven decision-making.

Meet our speakers
  • Chris Douglas

    Chris Douglas

    Regional Director - Member Experience, at Accor Plus

  • Jenny Choo

    Jenny Choo

    Regional Vice President - SMB Sales APAC, at Zendesk

  • Oriol Pueyo

    Oriol Pueyo

    Operations & Experience Lead, at foodpanda

  • Felicity Scheltinga

    Felicity Scheltinga

    Senior Principal Customer Success Manager,at Zendesk

  • Scott Williamson

    Scott Williamson

    Principal Solutions Architect,at Zendesk

  • Stace Chow

    Stace Chow

    Senior Manager, Solutions Consulting,at Zendesk

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The CX Trends 2024 report

Ten trends. Three innovative areas. One report. Stay ahead of the curve with exclusive insights into 2024 trends—straight from the source.

Get the report
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Zendesk CX Trends - APAC Broadcast 1
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