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DIGITAL EVENT ON-DEMAND

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Our research is clear: 83% of consumers believe customer experience should be far better than it is today.

Tune in to our CX Trends digital event on-demand to explore the five key trends shaping the future of CX and hear from Dr. Ayesha Khanna, Co-Founder and CEO of ADDO AI, on AI, contextual intelligence, and their impact on CX and business strategy. Plus, gain real-world insights from BritBox, Cyncly, and other CX leaders.

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Ayesha Khanna
AI expert, Co-Founder &
CEO of Addo
Jesse Moore Perrin
Head of Customer Care & Operations
BritBox
Steve Hopkins
SVP Customer Experience
Cyncly

Join us to unlock the insights you need to lead in 2026

Hear from Dr. Ayesha Khanna on AI and contextual intelligence—and their impact on CX  and business strategy.

Discover the five trends shaping the future of CX, plus how to gain a competitive edge with next-generation AI solutions.

Gain insights from CX leaders who’ve unlocked faster resolutions and richer customer interactions with AI.

Walk away with practical next steps you can put into action right away.

Get your questions answered by our live panel of Zendesk and CX experts.

Thought leadership speaker

Dr. Ayesha Khanna

CEO of Addo AI

AI entrepreneur, advisor, and author Dr. Ayesha Khanna is a global leader and visionary on the future of AI in business. Now, she joins CX Trends 2026 to share her unique insights on AI and contextual intelligence—unveiling the keys to driving customer experience and business strategy in 2026 and beyond.

Full speaker lineup

Jesse Moore Perrin

Head of Customer Care & Operations, BritBox
Steve Hopkins

SVP Customer Experience, Cyncly
Sarah Gavin

SVP Communications, Zendesk
Candace Marshall

VP Product Marketing, AI & Automation, Zendesk

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