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CX Trends
Digital
2025
Transform your CX with human-centric AI
78% of CX leaders agree that AI is driving the most significant transformation in customer experience in the past 50 years. Tune in to our CX Trends digital event on-demand to explore the five key trends shaping the future of CX and hear from Nicholas Thompson, CEO of The Atlantic, along with other CX trendsetters, about how they are differentiating themselves by fully harnessing the power of AI.
Watch now
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Nicholas Thompson
CEO
The Atlantic
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Nicholas Thompson
CEO
The Atlantic
Lauren Cerny
Head of Customer Experience
Calm
speaker-img
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Nicholas Thompson
CEO
The Atlantic
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Lauren Cerny
Head of Customer Experience
Calm
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Martin van der Merwe
AVP Global Gaming Marketing
Carnival Corporation
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Nicholas Thompson
CEO
The Atlantic
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Lauren Cerny
Head of Customer Experience
Calm
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Martin van der Merwe
AVP Global Gaming Marketing
Carnival Corporation
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Meghan Hussack
Director of Strategy & Shared Services
Match Group
What to expect
Join us to hear from industry experts and Zendesk customers on the bold moves they’re making with AI. Plus, we’ll reveal what more than 10,000 business leaders and consumers told us about their aspirations—and expectations—for AI in 2025.
  • 01
    Hear from Nicholas Thompson, CEO of The Atlantic, on the emerging AI trends that will give you the advantage
  • 02
    Discover the five trends shaping the future of CX, plus how to adopt and integrate human-centric AI into your CX strategy
  • 03
    Gain insights from CX trendsetters who’ve transformed their CX with AI solutions
leadership speaker
thought leadership speaker
Nicholas Thompson

CEO of The Atlantic

For years, media executive and tech journalist Nicholas Thompson has distilled his insights on the intersection of humanity and technology. Now, he’s sharing his unique perspective on the most compelling AI trends of 2025—and how to take advantage of them.
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CX Trends 2025 report
Discover the five key trends shaping AI-powered CX. With insights on how early adopters reported a 128% higher ROI on their AI investments, our report will give you the advantage in 2025, and beyond.
Get the report
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CX Trends AMER 25