On-demand recordings available now Our CX Trends event shows how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

Go further with intelligent CX

Our 2024 report highlights the ten trends CX leaders must understand in order to deliver intelligent CX. 

During our event, you’ll learn how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

The Agenda

  • Welcome to CX Trends 2024

    Kate Garcia, SVP of AMER Sales at Zendesk, opens the show, and shares what’s coming up.

  • Innovations and challenges shaping CX in 2024

    Thoughts from Cassie Kozyrkov, CEO at Data Scientific, on what the future of AI means for businesses.

  • CX Trends panel discussion

    Market analysis of report themes from AI to next generation to immersive experiences, featuring ClassPass, Purple, and Rue Gilt Groupe.

  • Ask the Experts

    Get your questions answered live by our panel of Zendesk and CX experts.

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THOUGHT LEADERSHIP SPEAKER

Cassie Kozyrkov

CEO at Data Scientific

For years, Cassie was the force behind the practice of Decision Intelligence at Google. Over her career, she has trained over 20,000 Googlers in machine learning, statistics, and data-driven decision-making.

Meet our speakers
  • Sarah Vanden Broek

    Sarah Vanden Broek

    Senior Manager of CX & Biz Ops, at ClassPass

  • Jane Griener

    Jane Griener

    Director of Operations Customer Care, at Purple

  • Maria Vargas

    Maria Vargas

    Vice President of Customer Service, at Rue Gilt Groupe

  • Kate Garcia

    Kate Garcia

    Senior Vice President, AMER Sales, at Zendesk

  • Paulette Chafe

    Paulette Chafe

    Senior Director of Product Marketing, at Zendesk

  • Joey Edwards

    Joey Edwards

    Senior Customer Insights Manager, at Zendesk

  • Steve Quincy

    Steve Quincy

    Principal Solution Consultant, at Zendesk

  • Nandeesh Madapadi

    Nandeesh Madapadi

    Senior Solutions Consultant, at Zendesk

  • Ash Turner

    Ash Turner

    Customer Success Manager, at Zendesk

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The CX Trends 2024 report

Ten trends. Three innovative areas. One report. Stay ahead of the curve with exclusive insights into 2024 trends—straight from the source.

Get the report
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