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Zendesk virtual event
Leading the shift to agentic service
On Demand
Metrics like speed and efficiency only tell part of the story. In today’s AI-driven world, what truly builds customer loyalty and business success is delivering consistent, high-quality outcomes. This is known as resolution: fully, permanently, and holistically solving the customer’s issue.

Join our live virtual event to learn how agentic AI enables your team to independently resolve complex customer issues, transforming your service organization into a resolution-first powerhouse.
Watch now
Why true resolution matters
Achieving true resolution: how agentic AI powers smarter customer service

In this 45-minute on demand session, you'll learn:

  • Why now is the time to prioritize true resolution over traditional efficiency metrics
  • Real-world insights from a Zendesk product expert on how agentic AI is transforming customer service operations
  • What it takes to design a resolution-first organization by aligning people, processes, and AI tools

Plus, attendees will receive a FREE copy of the Agentic Service playbook delivered straight to their inbox.

Speakers
  • Scott Elchison
    Product Marketing Manager
    Zendesk
  • Selina Tedesco
    Senior Customer Insights Manager
    Zendesk
  • Daniel Alvarado
    Solutions Consultant, Zendesk
  • Ariela Goldberg
    Solutions Consultant, Zendesk
  • Christie Carpenter
    VP of Client Services, FBG Holding, Inc.
  • Larry Fleischer
    VP, Customer Support
    Pinger
  • Liliana Martinez
    Associate Solutions Consultant
    Zendesk
How can we help Contact us.
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Leading the shift to agentic service
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Achieving true resolution: how agentic AI powers smarter customer service